If you are looking for someone to give you advice on visa requirements, help submit a visa application, or deal with the department on your behalf, you should look for a migration agent.
It is not really necessary to hire a migration agent to apply for any visa, but if you choose to, you have to select an agent who is registered with the Office of the Migration Agents Registration Authority or Office of the MARA. This way, you are more protected as migration agents are knowledgeable in the current procedures and laws to provide you with the correct advice.
It is your obligation to provide accurate information and supporting documents as part of your application. If you supply false claims or non-genuine documents, most likely your visa application will be rejected.
So, if you appoint a registered migration agent Australia to act on your behalf, he or she must notify the Department of Home Affairs in writing or complete the Form 956. You will be asked by your hired migration agent to indicate and sign at Declaration by Client on Form 956 that you appointed them as your agent. The Department of Home Affairs will then discuss your application, together with your migration agent to seek more information, ask you to send any written communication about your application to them, and consider any written communication sent to them as being presented to you.
If you decide to terminate or withdraw the appointment of your migration agent, let the Department of Home Affairs know about it in writing or using the Form 956. If done, your agent will then ask you to indicate and sign at Declaration by Client that you no longer appoint them to act on your behalf. Notify the said department if you appoint a new migration agent through the same form.
If you find that your migration agent did not deliver his or her services well, you can make a complaint to the Office of the MARA. However, the office does not have the authority to order the agent to refund your fees. To seek a refund, raise the concern with your agent personally, or reach out to your state or territory’s consumer protection office.
If you have other concerns regarding migration agent Australia, don’t hesitate to contact us.