General Policy Statement
We reserve the right to set, modify or discontinue policies and procedures as applicable to maintain best business practices. These policies are subject to change without notice. By your use of and/or purchase made using this website, elementsofgrace.org, through our affiliate facebook page: elementsofgrace@handmadesoapery or through the use of Paypal to complete your financial transactions, you hereby acknowledge and agree to our company terms and policies. Pricing and product availability are subject to change without notice.
Shipping/Handling Fees
There is a standard shipping fee added to the price of each order. Please keep in mind there are necessary packaging supplies used to protect your purchase so they reach you safely. We are a small business but we strive to find the most economical shipping process for you. The shipping rates are determined by weight and price of each order. Unfortunately, we are unable to offer free shipping at this time but we do offer free shipping promotions throughout the year. That is why we are happy to review each order to offer these savings to you during the processing of your order. We appreciate your understanding.
Shipping in Detail (Domestic and FPO/APO Only)
We currently only ship to the United States but hope to offer international shipping soon. Any order weighing 15 oz. Or less will be mailed using First-Class only unless the shape of the order requires the use of flat rate shipping box. Orders valued at $100.00 or more will require additional insurance and a signature confirmation. You may choose to waive this fee and this cost will be refunded to you; however, you must accept full responsibility if something happens to the package and we cannot refund or replace your purchase. We use USPS priority service as it is very reliable; however, there are instances where a package may be misdirected, lost, damaged or stolen. Please be aware of your location. If the tracking shows your package was delivered and you claim you did not receive your order, we cannot file a claim with the USPS. Please understand that we are a small hobby business and cannot be held responsible for packages that show as delivered but go missing. As a result, we will not be able to replace or refund your purchase due to costly production amounts, time and effort spent in the crafting of our products. If you have concerns about safely receiving your order, please add “signature delivery please” in the comment section of your order or feel free to contact us and we will add the signature delivery option and include the fee required by the USPS per your request no matter the amount of the order. We, will, do our very best to work on your behalf with the USPS to resolve any situation that may arise. Orders cannot be cancelled once they have been shipped. We appreciate your understanding.
Return Policy
In order to comply with responsible health practices, we are unable to accept returns as we are unable to restock or resell products after shipment. We understand the difficulty in ordering products online, which is why we offer sample sizes for purchase (shipping charges will apply).
Allergy Information
Please educate yourself on all of the ingredients listed on the item you would like to purchase prior to completing your purchase. We recommend you consult with your doctor if you are not sure, not familiar with or should avoid any of the ingredients used in the making of our products. Please be mindful that every fragrance, colorant and essential oil may be perceived differently by each person. We do our best to describe the scents used based on the fragrance and essential oil descriptions given by the manufacturers. No refunds are given based on scent preference, color morph or strength of scent. Also, keep in mind that even un-fragranced soap will still have a slight scent due to the oil used in the process. All of our recipes are developed and tested in our small workshop and the products may function differently during different seasons. Water quality, skin types, and environmental conditions may also affect the overall performance of your handcrafted soap and bath treats. We understand the difficulty in ordering products online, which is why we offer sample sizes for purchase (shipping charges will apply). Warning: We use a variety of ingredients in our products so we must add that any ingredient may have been in contact with another ingredient. This is similar to the statement, “this product has been processed in a facility that also processes…”. Please contact us if you have any specific concerns in this area.
Soaps
Just like us, our soaps are all unique. They are handcrafted, whipped, measured and poured which may result in various sizes, color and shape differences. Scent strength of our soaps may vary after the cure. Some scents may be lighter or stronger than others. The colors of our soaps are derived from plant-based sources, such as herbs and flowers and also from skin-safe colorants, such as micas, minerals, pigments, oxides and titanium dioxide (which is a naturally occurring whitening agent). These colors may “bleed” some of their color if concentrated in one area, which is natural. Soap weights may vary from batch to batch and whatever creative project we are working on. Our soaps range from 1oz (samples) to 3oz (our minis) to over 6oz (our high tops). We may top our soaps with herbs, seeds, flowers or glitters. Our glitters are biodegradable and plastic free. All toppings typically wash off after the first couple of uses. We also use various liquids in our soap making process. These extra skin-beneficial liquids are, milks, clays, minerals, and salts. We do offer full vegan options (for example, coconut milk instead of goat milk, honey and beeswax free options, etc.) and we occasionally use coffee, teas, herbs, mints, spices and more to make custom creation soaps. For simplicity, our prices are based on the lowest bar weight per batch. Any bar weighing more than the minimum weight, is a bonus that we extend to you. Handcrafted soap will continue to “lose weight” during the evaporation process (we use a standard 4-6 week timeframe for this process) which makes a better, longer lasting bar despite the final weight.
Ingredients
We use high-quality ingredients for all of our products and some are organically-based oils and butters. We offer products that are essential oil-based, fragrance-based and create custom blends. All soaps contain sodium hydroxide (lye) as the lye is needed to make soap. The lye is allowed to process and will neutralize over time (4-6 week timeframe as mentioned above in soaps section). Soap cannot be made into soap without sodium hydroxide. Please use caution and be aware of our products containing essential oils. Please, please, please be aware of what essential oils may affect you and your body or that may affect any existing/underlying medical issues you may have.
General Product Warnings and Cautions
Please be aware of your personal allergies and irritants and use caution when using the ingredients, additives, and products we carry. Pay special attention to our products containing essential oils. Please, please, please be aware of what essential oils may affect you and your body or that may affect any existing/underlying medical issues you may have as it is the responsibility of the purchaser and user of the products to use the products properly and safely. Spot test all skin products prior to full use. If any products cause irritation, please discontinue use immediately and consult a physician. Elements of Grace LLC, holds no responsibility for injuries or accidents and cannot be held liable for any misuse, abuse or adverse reactions when using our products. We follow the IFRA standards in the safe usage of fragrance and essential oils in all of our recipes.
Final Thoughts
Now that the business is all out of the way…we humbly appreciate your business and want to express our sincere gratitude to you for supporting our small business! We are so thrilled you chose us to provide you with our very best products using high-quality ingredients. We have a love for creating handcrafted goodies using god’s bounty and are so thankful for the opportunity to share them with you. Take care and go in God’s Grace, Dana